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Public Service Development Agency, a Legal Entity of Public Law operating under the Ministry of Justice of Georgia, has been actively working for the enhancement of capacity of local governments over the past several years. Georgian government has implemented a number of significant reforms in the public sector by using modern information technologies. As a result of these reforms, the population in cities and municipal centers can use quality services, though the access of rural population to services offered by the state is still restricted.

Since 2011, the Agency, with the financial assistance from the European Union, has been implementing the project named  “Introduction of E-Governance in Local Governments”. The project aims at building capacity of local governments through improving governance in local government entities, providing quality services to local population and developing local infrastructure. In the first phase of the project, Public Service Development Agency drew up the concept of community centers.


Community centres enable local population to get more than 200 public and private services without leaving their villages. Users of the community centres can enjoy services offered by the Public Service Development Agency, the National Archive of Georgia, the National Agency of Public Registry, Social Service Agency and Agricultural Logistics and Services Company LLC. Centres also provide services of private companies - Magticom and Liberty Bank.

Community Centre is a space equipped with modern infrastructure and technology. Centres are staffed with employees, recruited on a competitive basis among the local population and trained to provide the central government and private sector services by means of e-governance. Moreover, a modern digital library, free Internet service, computers and conference call equipment are available to local population. Community Centres host Local Government representatives' offices' and offer a space for fostering civic engagement activities on the ground. Free Internet, computers, conference call equipment and modern e-library services are also available to individual citizens. 

Apart from providing access to services, Community Centers perform a role of mediator between the population and the government. The central and local governments as well as civil society representatives are able to use Community Centers for communicating with the local population; introducing new services, initiatives, legislative changes and organizing public awareness raising events.

With the financial support from the European Union, initially three pilot Community Centres were built in the villages of Shashiani, Sartichala and Gomi. After the piloting of the Centers proved to be successful,decision was made to further expand the initiative countrywide by introducing this concept of public service delivery in other rural areas of Georgia.

Currently, there are 85 Community Centers operating across the country in the following villages:

1. Shashiani - Gurjaani Municipality

2. Sartichala - Gardabani Municipality

3. Gomi - Khashuri Municipality

4. Chaladidi - Khobi Municipality

5. Ruisi - Kareli Municipality

6. Khevi - Kharagauli Municipality

7. Koda - Tetritskaro Municipality

8. Manglisi - Tetritskaro Municipality

9. Nigoiti - Lanchkhuti Municipality

10. Jvari - Tsalenjikha Municipality

11. Poka - Ninotsminda Municipality

12. Shorapani - Zestaponi Municipality

13. Kvareltskali -  Akhmatea Municipality

14. Mukhaestate - Kobuleti Municipality

15. Geguti - Tskaltubo Municipality

16. Mejvriskhevi - Gori Municipality

17. Kachreti - Gurjaani Municipality

18. Khidistavi - Chokhatauri Municipality

19. Nukriani - Sighnaghi Municipality

20. Korbouli - Sachkhere Municipality

21. Ghoresha - Kharagauli Municipality

22. Kazreti - Bolnisi Municipality

23. Shilda - Kvareli Municipality

24. Orsantia - Zugdidi Municipality

25. Kvemo Natanebi - Ozurgeti Municipality

26. Kabali - Lagodekhi Municipality

27. Lentekhi - Lentekhi Municipality

28. Chakvi - Kobuleti Municipality

29. Khreiti - Chiatura Municipality

30. Sadakhlo - Marneuli Municipality

31. Rukhi - Zugdidi Municipality

32. Didi Jikhaishi - Samtredia Municipality

33. Martkopi - Gardabani Municipality

34. Iormughanlo - Sagarejo Municipality

35. Arkhiloskalo - Dedoplistskaro Municipality

36. Tkviavi - Gori Municipality

37. Vale - Akhaltsikhe Municipality

38. Berdzenauli - Kareli Municipality

39. Usakhelo - Chiatura Municipality

40. Kitskhi - Kharagauli Municipality

41. Baraleti - Akhalkalaki Municipality

42. Lajana - Tsageri Municipality

43. Kumurdo -  Akhalkalaki Municipality

44. Tsalka - Tsalka Municipality

45. Kokhnari - Chokhatauri Municipality

46. Gldani - Tbilisi Municipality

47. Zeindari - Vani Municipality

48. Bakuriani - Borjomi Municipality

49. Meore Sviri - Zestaponi Municipality

50. Pasanauri - Dusheti Municipality

51. Jgali - Tsalenjikha - Municipality

52. Lanchkhuti - Lanchkhuti Municipality

53. Atskuri - Akhaltsikhe Municipality

54. Saniore - Telavi Municipality

55. Zeda Sazano - Terjola Municipality

56. Lesichine - Chkhorotsku Municipality

57. Sachkhere - Sachkhere Municipality

58. Tsnori - Sighnaghi Municipality

59. Dmanisi - Dmanisis Municipality

60. Adigeni - Adigeni Municipality

61. Akhalsopeli - Kvareli Municipality

62. Mukhrani - Mtshketa Municipality

63. Udabno - Sagarejo Municipality

64. Satsire - Tkibuli Municipality

65. Shuakhevi - Shuakhevi Municipality

66. Kobuleti - Kobuleti Municipality

67. Tkibuli - Tkibuli Municipality

68. Keda - Keda Municipality

69. Khulo - Khulo Municipality

70. Dusheti - Dusheti Municipality

71. Ambrolauri - Ambrolauri Municipality

72. Tetritskaro - Tetritskaro Municipality

73. Tsageri - Tsageri Municipality

74. Kachagani - Marneuli Municipality

75. Chrebalo - Ambrolauri Municipality

76. Abasha - Abasha Municipality

77. Khobi - Khobi Municipality

78. Kharagauli - Kharagauli Municipality

79. Chiatura - Chiatura Municipality

80. Vani - Vani Municipality

81. Chokhatauri - Chokhatauri Municipality

82. BagdatiBagdati Municipality

83. Dedoplistskaro - Dedoplistskaro Municipality

84. Aspindza - Aspindza Municipality

85. Ninotsminda - Ninotsminda Municipality


In order to provide high quality municipal services to the local population, the Municipal Management System (MMS) was developed within the framework of the project named “Introduction of E-Governance in Local Governments”. The introduction of the MMS includes analyzing the municipal services at Municipality City Halls, optimizing business processes, conducting trainings for the municipality staff and implementing the Municipal Management System (MMS) in a production mode.
Georgian citizens can electronically submit the applications to the City Hall of the respective Municipality via integrated portal - my.gov.ge and get desirable municipal services without leaving their home. It requires a valid Georgian ID card, PIN codes, Installation of the ID card program and ID card reader. Instructions for registering and submitting the application at the portal are available at www.my.gov.ge/ka-ge/help.
Currently, there are 4 modules developed in Municipal Management System (MMS):
1. Management of the high-mountainous services -  includes the electronic case management of the services related to granting, terminating, suspending or restoring of status of permanent resident of high mountainous settlement,
2. Management of the Social and healthcare related services – includes the electronic case management of the services that are approved by the municipality within the framework of its current year social and healthcare program,
3. Management of the Architectural-construction related services – includes the electronic case management of the services related to determination of construction conditions for a plot of land, Agreement on a construction project and building construction, Issuance of construction permit and exploitation of a building,
4. Municipal Asset Management Module – implies an effective management of the municipal property and assets.
The Municipal Management System (MMS) is operational total in 55 Municipalities. The services of granting, terminating, suspending or restoring of status of permanent resident of high mountainous settlement has been launched in MMS in 43 Municipalities:
1. Adigeni Municipality

2. Ambrolauri Municipality

3. Aspindza Municipality

4. Akhalkalaki Municipality

5. Akhaltsikhe Municipality

6. Akhmeta Municipality

7. Bolnisi Municipality

8. Borjomi Municipality

9. Gardabani Municipality

10. Gori Municipality

11. Gurjaani Municipality

12. Dmanisi Municipality

13. Dusheti Municipality

14. Tetritskaro Municipality

15. Telavi Municipality

16. Tianeti Municipality

17. Kaspi Municipality

18. Lentekhi Municipality

19. Marneuli Municipality

20. Mestia Municipality

21. Mtskheta Municipality

22. Ninotsminda Municipality

23. Oni Municipality

24. Sagarejo Municipality

25. Sachkhere Municipality

26. Sighnaghi Municipality

27. Kareli Municipality

28. Keda Municipality

29. Kobuleti Municipality

30. Kazbegi Municipality

31. Kvareli Municipality

32. Shuakhevi Municipality

33. Chokhatauri Municipality

34. Chkhorotsku Municipality

35. Tsageri Municipality

36. Tsalka Municipality

37. Tskaltubo Municipality

38. Chiatura Municipality

39. Kharagauli Municipality

40. Khashuri Municipality

41. Khelvachauri Municipality

42. Khobi Municipality

43. Khoni Municipality

44. Zugdidi Municipality

45. Khulo Municipality

46. Batumi Municipality

47. Samtredia Municipality

48. Abasha Municipality

49. Martvili Municipality

50. Rustavi Municipalit

51. Tkibuli Municipality

52. Baghdati Municipality

53. Vani Municipality

54. Zestaponi Municipality

55. Lanchkhuti Municipality